Frequently Asked Questions
We've likely heard it...
What ATVs / UTVs do you offer?
A fleet of America's #1 Selling UTV's -
NEW 2023 Polaris RZR XP, General XP and NorthStar XP 1000s
(Seats 2, 4 and 6 people)
Can my kids ride with us?
Kids can ride as long as their feet can be flat on the floor of the UTV. 46" is the approximate height, but as stated previously, their feet must be flat on the floor, back against the seat and be able to hold on - we love kids but want to make sure they're safe. Sorry no toddlers or infants.
Do you rent ATVs?
No, we do not rent any ATVs - Saddle-type vehicles. Only UTVs/Side-By-Sides.
Where can we ride?
The Wild Rivers Trail - Wisconsin's LONGEST Off-Road Trail - runs right next to our property and can lead you throughout Northwest Wisconsin where you can experience backwoods lakes with access to
hundreds of miles of trails with spectacular fall colors...
Do you have maps?
We recommend using Polaris Ride Command or OnX Off-Road app for trails
otherwise we do have paper maps available.
How much is the deposit?
Up to $3,000 damage deposit HOLD - Yes, you can split the deposit on more than one credit card and when the vehicle comes back the same way it left, we'll release the funds directly.
Scratches/damage bigger than 2"x3.5" will be charged.
If you don't have a credit card, we can still help you- contact us directly by email if you have questions.
How does the deposit work?
Generally speaking, if everything on your ride went smoothly, we will release your deposit that day and you could see it returned within 24 hours. This duration depends on your bank.
What happens if we damage the vehicle?
Depending on the extent of the damage, we will estimate the cost of labor/parts and take only that amount from your damage deposit - not to exceed that amount if you have followed the waiver.
If the machine is rolled or tipped on its side, we will most likely secure the deposit for damages incurred.
Flat Tires/Drive Belts are considered damage and are the financial responsibility of the renter.
Can we trailer your units?
No, you can not legally trailer our units anywhere. This action is not covered by insurance.
Do we have to wear helmets?
Yes, to stay compliant with our waiver, you must be wearing your helmet at all times
while the vehicle is moving. If you have your own DOT approved helmet,
you are welcome to bring your own and use it instead.
What are the conditions of the trails, typically?
Our trails consist of a mix of gravel, sand, and mud. There are several mud holes as well.
Will we get really muddy?
Depending on the weather, they can be very muddy.
You can avoid getting covered in mud by slowing down, and going slower through the water holes.
What should we bring?
In the fall weather, we recommend bringing a light vinyl jacket, gloves, and dress in layers as the cool fall mornings make way for spectacular afternoons of fall colors. You can bring a cooler for drinks/snacks, bungees or tie-down straps for your gear, and a change of clothes when you return.
Suntan lotion, bug spray - most bugs/mosquitos can't keep up...
Helmets/Goggles are provided and required to be worn.
What happens if I roll/tip the vehicle on its side?
We will automatically keep the full damage deposit. This is standard procedure for our industry.
What happens if I am late for my reservation
or return the vehicle late?
After the designated time, we offer a 15 minute grace period.
Beyond this, you’ll be charged $100/hour per machine from the originally designated time.
Do you have a veterans/service/first-responders discount?
Absolutely! 10% is our weekday discount to our police, firefighters, first-responders and
currently active or retired servicemen and women.
(Discount does not apply to "Best Value" rates or on half-days, holidays or weekends).
Must be noted at time of booking with an online reservation and the registered driver Just needs to show us your valid card/badge - discount given at check-in.
We appreciate your service!
Do you do guided tours?
We have the possibility of electronically guided or fully guided tours, and we would love to hear more about
your needs on this from you, please reach out to meet@trailheadadventure.com
Can my friend drive?
Yes, as long as they meet our minimum requirements and have completed a waiver, anyone can drive your rental. If you let somebody who has not completed a waiver drive your rental,
you will be liable for 100% of all costs for damages, even beyond your damage deposit.
Do you deliver rental units?
Delivery is generally not available, but with advance notice dependent on circumstances,
you may email meet@trailheadadventure.com with your contact details for more information.
What if I lose the key, helmets or goggles, etc?
$150 for a lost key (with delivery), helmets $150, Goggles/glasses $50, Missing Drain Plug $26
Missing/Broken Firestik $100, Missing Safety Flag $20, Broken Mirror $20, Center Cap on a Wheel, $60
Heavily scratched windshield replacement $275 Full Windshield $475
Primary Drive Belt Failure & Flat Tire are considered damage and a replacement fee will apply.
Damage Repair Labor Cost $110/hr with a 2 hour minimum
Have questions?
Ask any question you have, we're happy to answer them!
If you hit BOOK NOW and it says "Call to Book"- Call us @ 715.736.3636... we may be able to fit you in!
FYI ~ TrailHead Adventure Rice Lake reserves the right to refuse service at the discretion of management
at the time of check-out or before to insure the safety of our customers as well as the integrity of our machines...
Are you ready?
If it says "Call to Book" we may be able to fit you in,
or add you to our waitlist!
Call or text us directly at 715.736.3636
