FAQs

Experience the thrill of America's top-selling snowmobiles and UTVs - Polaris! 

This late summer/early fall explore the trails on brand new 2026 2 seat RZR's, 4 seat Generals or enjoy the comfort of our fully enclosed NorthStars UTV's with Heat & A/C, electric windows, windshield wipers, am/fm bluetooth stereo and all with the Polaris Ride Command 7" touchscreen GPS dash!

ALL vehicles are brand new for 2026 and feature built-in Ride Command GPS, ensuring you navigate every trail with confidence and ease! Find your next adventure in the amazing trails right from beautiful Rice Lake Wisconsin!

Kids can ride as long as their feet can be flat on the floor of the UTV. 46" is the approximate height, but as stated previously, their feet must be flat on the floor, back against the seat and be able to hold on - we love kids but want to make sure they're safe. Sorry no toddlers or infants.

No, we do not rent any ATVs - Saddle-type vehicles. Only Snowmobiles & UTVs/Side-By-Sides.

The Wild Rivers Trail, the longest off-road trail in Wisconsin, runs right next to our property, offering direct access to the stunning landscapes of Northwest Wisconsin. Experience the beauty of backwoods lakes and take advantage of hundreds of miles of spectacular trails waiting to be explored.

We recommend using Polaris Ride Command or OnX Off-Road app for trails otherwise we do have paper maps available.

Up to** $3,000 damage deposit HOLD **- on Side-by-sides, $1,500 for snowmobiles. Yes, you can split the deposit on more than one credit card and when the vehicle comes back the same way it left, we'll release the funds directly. The deposit may be reduced to a minimum of $1,500 for a nominal fee, and some groups may require the $3,000 minimum deposit at the time of rental at the sole discretion of the outfitter. 

*All renters must be 26 years or older. Failure to meet age or deposit requirements per machine on day of arrival will result in forfeiture of rental fees. 

Cumualtive Scratches/damage bigger than 2"x3.5" will be charged.

NorthStar enclosed side by sides are non-smoking. Smoking is prohibited and will result in an extra $250 cleaning fee to cover odor removal and additional cleaning service.

If you don't have a credit card, we can still help you- contact us directly by email if you have questions.

If everything goes smoothly with your ride, we’ll happily release your deposit after it has been washed and inspected! You can usually expect to see it back in your account within 24 hours once released, though this can vary a bit depending on your bank. Thank you for riding with us!

We aim to provide clarity regarding our damage policies to ensure a smooth rental experience. Depending on the extent of any damage, we will thoughtfully estimate the costs of labor and parts and deduct that amount from your damage deposit. This deduction will not exceed the total deposit, assuming you have followed the waiver guidelines.

In cases where the machine is rolled, tipped on its side, or collides with an object such as a tree, we will responsibly secure the deposit to cover the necessary repairs.

NorthStar enclosed side by sides are non-smoking. Smoking is prohibited and will result in an extra $250 cleaning fee to cover odor removal and additional cleaning service.

It’s important to note that flat, sidewall or tread damaged tires (for UTVs) and damaged drive belts are considered the renter's financial responsibility and will be charged against the renter's damage deposit. Excessive mud upon return can be chargeable at an hourly rate if cleaning time exceeds standard rental cleaning (at the discretion of the outfitter). 

If a situation arises that requires retrieval or off-site repairs, a rescue charge of $150 plus $2 per mile will be applied. Our labor and repair rate is $110 per hour. Additionally, renters who cause damage leading to a loss of use may be responsible for charges representing up to 14 days of lost revenue due to any resulting canceled reservations.

We appreciate your understanding, and please be aware that any adjustments to these policies will be made at the discretion of the outfitter, keeping fairness in mind. Thank you for working with us to maintain the integrity of our equipment and services!

We do not provide trailers for your rentals... this would not be not covered by insurance.

The State of Wisconsin requires anyone 18 years or younger to wear a helmet enforcable by law. Our waiver says to stay compliant, you must be wearing your helmet at all times while the vehicle is moving. We provide DOT approved helmets at no charge to you. If you have your own DOT approved helmet, you are welcome to bring your own and use it instead.

Our trails consist of a mix of gravel, sand, and mud. There are several mud holes as well.

Depending on the weather, the trails can become muddy. You can avoid getting covered in mud by slowing down, and going around or slowing down through the water holes. We do have a "Cleaning Waiver" and excessively mudded machines will be charged a cleaning fee based on overall condition and time required to clean each machine.

In the fall weather, we recommend bringing a light vinyl jacket, gloves, and dress in layers as the cool fall mornings make way for spectacular afternoons of fall colors. You can bring a cooler for drinks/snacks, bungees or tie-down straps for your gear, and a change of clothes when you return.Suntan lotion, bug spray - most bugs/mosquitos can't keep up...Helmets/Goggles are provided and required to be worn.

We will automatically keep the full damage deposit. This is standard procedure for our industry.

We request reservations 72 hours in advance, but at a minimum of 24 hours before arrival time. We strive to ensure our machines are in exceptional condition when you pick them up. We normally bring our machines inside the night before and wipe them down so they are clean and ready when you come in. If you are booking with less than 24 hours' notice, we would ask that you call in advance to book manually or text us to ensure we are prepared for you when you arrive. Thank you for your consideration. 

After the designated arrival time, we offer a 15-minute grace period. Beyond this, you’ll be charged $100/hour per machine from the originally designated time.

If you cancel more than 14 days before your scheduled arrival date, you will receive a full refund.

For reservations made with a credit card, cancellations made within 14 days of the arrival date will incur a cancellation fee of $150 for each reserved machine per day. Alternatively, you may choose to receive a full raincheck or gift certificate for a future date instead of a refund via credit card.

Cancellations made less than 72 hours in advance, no-shows, failure to meet age or deposit requirements, downgrading machine types, and early returns for multi-day or overnight rentals will result in the forfeiture of the entire rental fee for the duration of the reservation. 

Credit card reservations cancelled within 14 days of arrival date/time will incur a $150 per reserved day per machine cancellation fee, or the option of a full raincheck/gift certificate for a future date in lieu of refund via credit card.

Less than 72-hour advance cancellations, no-shows, failure to meet age or deposit requirements, and early returns for multi-day/overnight rentals will result in forfeiture of the entire rental fee for the length of the reservation.

All Full Day rentals will go out before 9:00 am and will be returned before 5:00pm. Early half days will be picked up before 9:00an and returned before 1:00pm. Late half day rentals are picked up before 1:00pm and returned before 5:00pm.  All Rentals fo out with a 100% full tank of Premium Non-Ethanol Fuel and will be returned 100% full of fuel or will be charged a fuel refill surcharge.   A 15 minute grace will be granted for late returns, after which a $100 per hour late charge will apply from the original scheduled return time.  The same late return fee applies to 1/2 day rentals returned after the scheduled return time. 

*All renters must be 26 years or older.  Failure to meet age or deposit qualifications at time of arrival would result in forfeiture of rental fees.  Damage deposit will be held at time of checkin.

Absolutely! 10% is our weekday discount to our police, firefighters, first-responders and currently active or retired servicemen and women.(Discount does not apply to "Best Value" rates or on half-days, holidays or weekends). Must be noted at time of booking with an online reservation and the registered driver Just needs to show us your valid card/badge - discount given at check-in. We appreciate your service!

We have the possibility of electronically guided or fully guided tours, and we would love to hear more about your needs on this from you, please reach out to meet@trailheadadventure.com

Yes, as long as they meet our minimum age/certification requirements and have completed a waiver, anyone over 18 years old can drive your rental. If you let somebody who has not completed a waiver drive your rental, you will be liable for 100% of all costs for damages, even beyond your damage deposit. Everyone must be 26+ to rent, 18+ to drive with parent and have ATV Certification.

Delivery is generally not available, dependent on circumstances.  When scheduled in advance, delivery each way will be $150 roundtrip plus $2/mile (per google maps) from our shop to your delivery location and the same charge again for pickup. You may email us at meet@trailheadadventure.com with your specific details for more information.

$150 for a lost key (with delivery), helmets $150, Goggles/glasses $50, Missing Drain Plug $26 Missing/Broken Firestik $100, Missing Safety Flag $20, Broken Mirror $20, Center Cap on a Wheel, $60 Heavily scratched windshield replacement $275 Full Windshield $475 Primary Drive Belt Failure & Flat Tire are considered damage and a replacement fee will apply. Damage Repair Labor Cost $110/hr with a 2 hour minimum. Excessive mud/cleaning will be levied a one hour minimum cleaning fee at the discretion of the outfitter within 72 hours of the return date. Machines leave full of gas (Non-Ethanol, High Octane) and if returned less than full, will be charged a $1.50 per gallon fuel surcharge plus a $10 fueling fee.